Returns and Exchanges
ONLINE ORDERS REQUIRE AN AUTHORIZATION FOR A RETURN
Simply contact our online customer service department at 1-800-260-1262. We will be happy to review your order and provide an authorization for your online purchase; only under the condition of the policy herein.
Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Car Stereo, DJ and Home Audio; DVD and Blu-Ray Players; Video Games and Consoles; Home and Kitchen Appliances; Personal Care; Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order items; Open Box items; Items with Rebates; and all items over $1200.00. Purchases from these categories are final. In case any of these items is defective, Customers must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to The Shutterbug.
An item that was discovered to be defective upon receipt can be replaced* with the same model only. You may also return a defective item for a refund, however a 15 percent restocking fee will apply. The processing fee will only be applied if you choose to return the item for a refund. We will certainly replace* an item that was defective prior to receipt, without restocking fee.
All packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. We will not return or exchange items damaged due to misuse or abuse.
Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is precessed in a timely manner.
We will send a product replacement after the authorized return has completed our receiving and inspection process. The replacement will ship within four business days following our receipt of your return. Please allow additional processing time after Holidays. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the full value of the returned product, upon completion of our return process.