All repairs, except valid warrantied items, require a $34.99 charge for shipping. Warrantied items include items that are under a Mack Diamond Warranty or a Canon Care Pak Warranty.

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Prior to any repair, we will contact you with a quote regarding the cost of the repair. This quote includes cost of materials and labor. If you pay for the quote, the repairs will be made. If the quote is not paid after a certain period of time, or if you do not want to repair the item, we will send the item to the store location you dropped off at.

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Repairs take on a minimum of 4-6 weeks from drop-off to be assessed and receive a quote. Depending on how busy repair facilities may be and the availability of the parts that need to be replaced, the process can take up to 10 weeks.

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As soon as we receive any news of your repair, we will always contact you and leave you a voicemail. When contacting us, please provide the repair number that was given to you on your receipt.